Consistent Help Desk Support Globally
ARCS IT’s dedicated global service desk supports some of the world’s largest brands and outsourcers 24/7. Offering support, remote access and acting as a single point of contact, we seamlessly handle incidents and service requests for our clients wherever they are located.
Working closely with our on-site and dispatch engineers and service delivery team, our service desk manages and delivers new services for our clients. Using Intelligent Tool, our service desk and engineers have a complete understanding of every client project and supporting SLAs.
Using Intelligent Tool, our clients can electronically submit incidents and requests to our service des. Our service desk and field engineers have a real-time view of all live issues and take an ultra-responsive approach to resolving all incidents quickly and within agreed SLAs.
ARCS IT provides a comprehensive suite of IT managed services for outsourcers and large and mid-sized businesses globally.
Our Global Service desk is a hub of activity. Managing Incidents, Planned work and outages, Our service desk plays a pivotal role in ensuring seamless and consistent support for your business everywhere
ARCS IT uses the Central Secure remote management tool to monitor, map and interact with your network and identify and resolve issues before they can impact your business, reduce infrastructure costs, mitigate risks and improve productivity.
ARCS IT's cloud-based network and infrastructure services offer a complete solution for your business. From design and configuration to management of hosting environment.
A complete real-time inventory management and support service for all software across your business. Remote management of updates and fixes backed by engineer support wherever you are located
ARCS IT remote support tools enable us to connect to your IT systems in isolation ensuring maximum up-time for your business. We support you to carry on with your work whilst we quietly get on with ours in the background.
Keep control of who can access your business. ARCS IT can manage device and system administration rights and blocks ensuring your employees only access what they need, when they need it.
We continually drive down our clients and partners IT costs. We can help your business do the same.