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ARCS TECHNOLOGY

DATA PROTECTION STATEMENTS OF ARCS SOLUTIONS PRIVATE LIMITED

We appreciate your interest in our business website. Your privacy is our priority and key concern. Hence transparency regarding how we handle and process the personal data we collect is a commitment for us.

In this policy, a reference to “ARCS”, “we”, “us”, “our” or the “Company” refer to ARCS Solutions Private Limited, India.

This protection statement explains what personal data ARCS collects from you (and third parties), through our interactions with you (and third parties) and through our products and services, and how we use that data and what rights you might be entitled to as a data subject or consumer.

This policy applies where we are acting as a data controller with respect to the personal data of our business website visitors, products, app users and service users; in other words, where we determine the purposes and means of the processing of that personal data.

Generally visiting our website and referring product on our website, does not necessarily need entry of personal information. However, to enjoy our products and services in more details, we may require your personal data. This applies sending you informational material as well as answering individual queries.

ARCS offer a wide range of products and services which include software, websites and apps, Managed IT Services. We will not sell, distribute or lease your personal information to third parties unless and otherwise we have your intimation to do so as required by law.

Kindly note that, all information in this data protection policy is applicable to you unless otherwise indicated based on your residency status. If you are a resident of the European Union, references to GDPR will be applicable to you. If you are a resident of the Unites States, references to the CCPA will be applicable to you.

In case of actions described in this data protection statement, or other, or provide services, we would like to collect, track and store your personal data. We will request your express agreement to this in the relevant place on our website e.g. in the personalization of our website, analysis of user behavior, log in etc.

ARCS collect data to operate effectively and provide you the best experiences with our products, services, software, websites and apps. Viewer must provide some of this data directly, such as when you create an account, manage your licensing account, purchase a products and services, or contact us for support. We get some of it by recording how you interact with our products by, e.g. while using technologies like cookies, and receiving error reports or usage data from software running on your device.

You have choices about the data we collect. You will be asked to provide personal data as required. But if you opt not to provide data which is necessary to have access to full product or service, in that case you might not be able to have the complete product or service experience.

The data we collect depends on the context of your interactions with us, the choices you make, including your privacy settings, and the products and services you use. The data we collect can include the following:

  • Name and contact details
  • - first and last name, email address, postal address, phone number, and other similar details.
  • Company and Position
  • -name and address with contact number.
  • Credentials
  • - encrypted passwords, password hints, and similar security information used for authentication and account access
  • Demographic data
  • - age, gender, country, and preferred language.
  • Payment data
  • - data necessary to process payment, such as payment instrument number (such as a credit card, PayPal details), and the security code associated with payment media.
  • Device and Usage data
  • - data about your device and how you and your device interact with our products and services.
    For example:
    • We collect data about the services used, the items purchased, and the web pages visited.
    • We collect data about your device and the network you used access our products and services e.g. IP address, device identifiers, regional and language settings.
    • We collect data about the performance of the products and services, and any problems you experience with them. This data helps us to diagnose problems in the products and services used, and to improve our products and services and provide respective solutions.
    • For troubleshooting and support, we collect data about you and the hardware, and software used, and other details related to the incident.

This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. We also collect information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded for quality improvement purposes.

We may also obtain data from third parties including

  • Social networks ,
  • - when you grant permission to us to access your data on one or more networks through our website.
  • Service providers
  • - that help us determine a location based on your IP address in order to customize offerings and content to your location.
  • Partners
  • - with which we offer cloud product and services from third parties or engage in joint marketing activities.

We keep your personal data only for as long as necessary to provide the products and services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

Because these needs can vary for data types in the context of different products, actual retention periods can vary significantly. This includes such things as maintaining and improving the performance of those products and services, keeping our systems secure, and maintaining appropriate business and financial records.

This is the general rule that establishes the baseline for most data retention periods. It can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.

ARCS use the data collected for

  • To keep internal record.
  • To operate our business and to provide our customers efficient (including improving and personalizing) products and services experience.
  • We use your personal data to understand your needs and provide and improve the products and services we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products and services, developing new services, conducting research, and providing support to customer.
  • We use data we collect to communicate with you and personalize our communications with you. For example, we may contact you by phone or email or other means to inform you when a service is ending, let you know when updates are available, update you about a service, invite you to participate in a survey, or tell you that you need to act to keep your account active. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from us.
  • We may use the information to customize the website and services according consumer interests.
  • From time to time, we may also use information for market research purposes.

We share personal data collected after your consent or as necessary to complete any transaction or provide any product you have requested or authorized e.g. we share your content with third parties when you provide payment data to make a purchase, like banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.

ARCS business processes are international in scope and nature and generally cross-country borders. Therefore, you should be aware that we may share your personal data with other entities of ARCS and transfer it to countries in the world where we have data centers or otherwise do business, including those located outside the European Union (EU).

ARCS ensure that, such data transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission (Art. 46 GDPR).

As a result, wherever your personal data are processed in the ARCS group, your personal data will benefit from the same level of security.

We also share personal data with vendors or agents working on our behalf for the purposes described in this statement e.g., companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data protection and security requirements and are not allowed to use personal data they receive from us for any other purpose.

Please note that some of our products include reference links to products of third parties whose privacy practices differ from ARCS. If you provide personal data at any of those product websites, your data is governed by their privacy statements.

We may also be required – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence— to disclose your personal data.  We may also disclose your personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets. This may involve us disclosing personal data to prospective or actual purchasers of parts of our business or receiving personal data from potential sellers. It is our practice to seek appropriate confidentiality protection for personal data disclosed in these types of transactions.

We shall comply with the principles of data protection in the EU General Data Protection Regulation. We will make every effort possible in everything we do to comply with these principles.

California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. As discussed elsewhere in this Privacy Policy, we do not currently share the personal information of California residents with third parties for their own direct marketing purposes. However, if you have further questions about our privacy practices and compliance with California law, please contact us at privacy@arcstechnologies.com

We provide information about the circumstances in which your personal data may be collected and transferred to one of more countries outside the European Economic Area (EU/EEA), including India.

Therefore, your Personal Data may be processed outside your jurisdiction, and in countries that may not provide for the same level of data protection as your jurisdiction, such as the European Economic Area (EEA). We and our other business partner companies have offices and facilities throughout the world. ARCS ensure that, transfers to each of these countries will be protected by appropriate protections, namely the use of standard data protection clauses adopted or approved by the European Commission (Art. 46 GDPR).

In most case, you have the right to access your personal data. You can also request that your personal data be rectified or deleted. You are entitled as well to object to the processing of your personal data or to request restriction thereof.

In addition, you have the right to ask for receiving your personal data in a structured and standard format.

You can view, edit, or delete your personal data online for many ARCS products and services. The extent at which you can access or control your personal data is dependent on the products and services you use or subscribed for. If you cannot access certain personal data collected by ARCS directly through the ARCS products and services in use, you can always contact ARCS by using our website contact-us form or writing to us through email at privacy@arcstechnologies.com. We will respond to your requests within a reasonable time.

Subject to the laws of your country, you have the right to access, correct, delete or transfer your Personal Information that we hold, including your profile and preferences.

You have the following additional rights subject to the laws of your country :

  • the right to access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability;
  • the right to complain to a supervisory authority; and
  • the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data.

Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by using the contact within this policy. 

You have the right to have any inaccurate personal data about you rectified and, considering the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

If you exercise one of the above rights, we may need to request specific information from you to help us confirm your identity and that you are entitled to make such a request. This is to ensure that personal data is not disclosed to any person who has no right to receive it.

Consent; or that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us OR by sending the email to privacy@arcstechnologies.com

We adopt reasonable and appropriate security measures in order to protect the personal data we collect, use or transfer from loss, misuse, alteration or destruction. However, you should be aware that, due to the open and unsecured character of the Internet, we cannot be responsible for the security of transmissions of the personal data over the Internet.

ARCS website may contain reference links to other websites of interest. Therefore, we do not guarantee the privacy policies of external websites that we referred to. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the data protection of any information which you provided or entered whilst visiting any other external website. You should exercise caution and look at the privacy statement applicable to that specific website in question.

We have a strong interest in promoting our brand, products, initiatives and values. We may send you marketing communications through different channels. You can choose whether you wish to receive promotional communications from us by email, SMS, physical mail, and telephone.

These choices do not apply to mandatory service communications that are part of certain ARCS products and services, or to surveys or other informational communications that have their own unsubscribe method. If required by applicable legislation, we will ask for your consent separately before sending any marketing communications.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose and applicable law. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Please visit our cookies policy : https://www.arcstechnologies.com/cookie-policy

In the case of cross-border deliveries or services the customer shall bear any customs dues, fees or other charges incurred. The customer shall handle statutory or governmental procedures in connection with cross-border deliveries or services on their own responsibility since nothing to the contrary shall have been explicitly agreed.

When you create your own account with ARCS, you can sign into ARCS products and services.

  • Creating User account
  • While creating a User account, you will be asked for certain personal data. A unique ID number to identify your account and associated information is assigned. While some products, such as those involving payment, require a real name, you can sign into. Use of some ARCS products and services may not require this detail.
  • Signing in
  • With each ARCS account sign-in, we create a record of your sign-in, which includes the date and time, information about the product you signed into, your sign-in name, the unique number assigned to your account, a unique identifier assigned to your device, your IP address, and your operating system and browser version. When you sign-in into account, you will stay signed in until you sign out. When you are signed in, some products will display your name or username and your profile photo (if you have added one to your profile) as part of your use of ARCS products and services.
  • Access to third-party products
  • If you sign into a third-party product with your ARCS account, you will be asked to consent to share the account data required by that product. If you have consented to share your profile data, the third party may display your name or username and your profile photo (if you have added one to your profile) when you are signed into that third-party product. You should carefully review the privacy statement for each product you sign into and each merchant you purchase from to determine how it will use the data it collects.

This site uses so-called web fonts from Google for the uniform representation of fonts. When you access a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. If your browser does not support web fonts, a default font will be used by your computer.

We will not knowingly collect Personal Data from children under the age of 13 without prior verifiable parental consent. If we learns that a child under the age of 13 has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please email us at privacy@arcstechnologies.com

Minors under 18 years of age may have the personal information that they provide to us deleted by sending an email to privacy@arcstechnologies.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.

When an ARCS products and services collects age, it will either block users under 18 or will ask them to provide consent from a parent or guardian before they can use it. We will not knowingly ask children under 18 to provide more data than is necessary to provide the products and services.

Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children's personal data.

We offer beta or other free-of-charge products and services ("Trial") to enable you to evaluate them while providing feedback, including performance and usage data, to ARCS. As a result, Trial can automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our products and services. If you participate in Trial, we may contact you about your feedback or your interest in continuing to use the product after general release.

If you have any questions about this privacy notice or how we handle your personal data, you can contact our Data Protection Officer (DPO), please contact our DPO at privacy@arcstechnologies.com, in any case, you also have the right to lodge a complaint with the competent data protection authority.

If you're not satisfied of how we process your personal data and the processing of your personal information is subject to the EU GDPR, you can contact and lodge a complaint at any time to our Data Protection Officers, we will try our best to resolve your issues, or to the relevant data protection supervisory Authority; you can find the complete list of the European Authorities here (https://edpb.europa.eu/about-edpb/board/members_en)

We will update this privacy statement when necessary to reflect customer feedback and changes in our products and services. If there are material changes to the statement or in how ARCS will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification.

We encourage you to periodically review this privacy statement to learn how ARCS is protecting your information.

If you have a technical or support question, please visit below link and learn more about ARCS Support offerings. https://www.arcstechnologies.com/contact-us If you have a privacy concern, feedback, or a question for ARCS privacy policies, please contact us by sending email to privacy@arcstechnologies.com , we will respond to you as early as possible. To protect your personal data is our priority.

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