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We appreciate your interest in our business website. Your privacy is our priority. In this policy, “ARCS”, “we”, “us” and “our” refer to ARCS Solutions Private Ltd. ARCS take the protection of your personal data very seriously. This protection statement explains what personal data ARCS collects from you, through our interactions with you and through our products and services, and how we use that data.

This policy applies where we are acting as a data controller with respect to the personal data of our business website visitors, products, app users and service users; in other words, where we determine the purposes and means of the processing of that personal data.

To refer product on our website, does not necessarily need entry of personal information. However, to enjoy our products and services in more details, we may require your personal data. This applies sending you informational material as well as answering individual queries.

ARCS offer a wide range of products and services which include software, websites and apps, Managed IT Services. We will not sell, distribute or lease your personal information to third parties unless and otherwise we have your intimation to do so as required by law.

ARCS website may contain reference links to other websites of interest. ARCS do not guarantee the privacy policies of external websites that we referred to. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the data protection of any information which you provided or entered whilst visiting any other external website. You should exercise caution and look at the privacy statement applicable to that specific website in question.

In case of actions described in this data protection statement, or other, or provide services, we would like to collect, track and store your personal data. We will request your express agreement to this in the relevant place on our website e.g. in the personalization of our website, analysis of user behavior, log in etc.

ARCS collect data to operate effectively and provide you the best experiences with our products, services, software, websites and apps. Viewer must provide some of this data directly, such as when you create an account, manage your licensing account, purchase a products and services, or contact us for support. We get some of it by recording how you interact with our products by, e.g. while using technologies like cookies, and receiving error reports or usage data from software running on your device.

You have choices about the data we collect. You will be asked to provide personal data as required. But if you opt not to provide data which is necessary to have access to full product or service, in that case you might not be able to have the complete product or service experience.

The data we collect depends on the context of your interactions with ARCS Technology Solutions, the choices you make, including your privacy settings, and the products and services you use. The data we collect can include the following:

  • Name and contact details
  • first and last name, email address, postal address, phone number, and other similar details.
  • Company and Position
  • name and address, contact number.
  • Credentials
  • passwords, password hints, and similar security information used for authentication and account access.
  • Demographic data
  • age, gender, country, and preferred language.
  • Payment data
  • data necessary to process payment, such as payment instrument number (such as a credit card, PayPal details), and the security code associated with payment media.
  • Device and Usage data
  • data about your device and how you and your device interact with ARCS products and services. For example:
    • We collect data about the services used, the items purchased, and the web pages visited.
    • We collect data about your device and the network you used access our products and services e.g. IP address, device identifiers, regional and language settings.
    • We collect data about the performance of the products and services, and any problems you experience with them. This data helps us to diagnose problems in the products and services used, and to improve our products and services and provide respective solutions.
    • For troubleshooting and support, we collect data about you and the hardware, and software used, and other details related to the incident.

We also collect information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded for quality improvement purposes.

In short, ARCS use the data collected for

  • To understand your needs and provide you with a better product and services.
  • To operate our business and to provide our customers efficient (including improving and personalizing) products and services experience.

  • To send communications, including promotional communications, update information.

  • To keep internal record.

  • From time to time, we may also use information for market research purposes.

  • We may use the information to customize the website and services according consumer interests.

In improving our services, we combine the data we collect to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations.

  • Products and services
    We use data to provide and improve the products and services we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products and services, developing new services, conducting research, and providing support to customer.

  • Products and services related communications
    We use data we collect to communicate with you and personalize our communications with you. For example, we may contact you by phone or email or other means to inform you when a service is ending, let you know when updates are available, update you about a service, invite you to participate in a survey, or tell you that you need to act to keep your account active. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from ARCS.

We share personal data collected after your consent or as necessary to complete any transaction or provide any product you have requested or authorized e.g. we share your content with third parties when you provide payment data to make a purchase, like banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.

We also share personal data with vendors or agents working on our behalf for the purposes described in this statement e.g., companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data protection and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Please note that some of our products include reference links to products of third parties whose privacy practices differ from ARCS. If you provide personal data at any of those product websites, your data is governed by their privacy statements.

You can view, edit, or delete your personal data online for many ARCS products and services. The extent at which you can access or control your personal data is dependent on the products and services you use or subscribed for. If you cannot access certain personal data collected by ARCS directly through the ARCS products and services in use, you can always contact ARCS by using our web form contact-us. We will respond to requests within a reasonable time.

  • Customer Communication Preferences
    You can choose whether you wish to receive promotional communications from ARCS by email, SMS, physical mail, and telephone. These choices do not apply to mandatory service communications that are part of certain ARCS products and services, or to surveys or other informational communications that have their own unsubscribe method.

  • Customer Advertising Choices
    As the data is used for interest-based advertising and for other necessary purposes (including providing our products, services, analytics and fraud detection), opting out of interest-based advertising does not stop that data from being collected. Nor does it mean you will stop getting ads or see fewer ads. However, if you do opt out, the ads you receive will no longer be interest-based and may be less relevant to your interests.

  • You can opt out of receiving interest-based advertising from third parties we partner with by visiting their respective sites.

    You can opt out of receiving interest-based advertising from third parties we partner with by visiting their respective sites.

ARCS use cookies and related technologies on different pages to make our website more attractive for visitors and to enable the use of certain functions. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.

Some of the cookies we use are deleted after the browser session, meaning after the browser is closed (known as session cookies). Other cookies remain on your end device and allow us to recognize your browser on your next visit (known as persistent cookies). You can also set your browser to inform you about the use of cookies, allowing you to decide on a case-by-case basis to either accept or reject a specific cookie, or reject the acceptance of all cookies in general. Should you choose not to accept cookies, the functionality of our website may be limited.

ARCS use cookies and similar technologies for several purposes, depending on the product and services to store and read data files on your computer. This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally. But, like standard cookies, these technologies can also be used to store a unique identifier for your computer, which can then be used to track behavior.

  • Tracking Protection
    Internet Explorer has a feature called Tracking Protection that will block third-party content, including cookies, from any site that is listed in a Tracking Protection List you add. By limiting calls to these sites, the browser will limit the information that third-party sites can collect about you.

  • Browser Controls for "Do Not Track"
    Some browsers have incorporated "Do Not Track" features that can send a signal to the websites you visit indicating you do not wish to be tracked.

  • Preferences and Settings
    Settings that enable our products and services to operate correctly or that maintain your preferences over time may be stored on your device. If you opt out of interest-based advertising, we store yours opt-out preference in a cookie on your device.

  • Sign-in and Authentication
    When you sign into a website using your ARCS account, we store a unique ID number, and the time you signed in, in an encrypted cookie on your device. This cookie allows you to move from page to page within the site without having to sign in again on each page. You can also save your sign-in information, so you do not have to sign in each time you return to the site.

  • Security and storage
    We use cookies to detect fraud and abuse of our websites and services. We store the data in a cookie to remember the products and information you have added. ARCS use cookies to enable you to provide feedback on a website.

  • Interest-Based Advertising
    ARCS use cookies to collect data about your online activity and identify your interests so that we can provide advertising that is most relevant to you. You can opt out of receiving interest-based advertising from ARCS as described in the section of this privacy statement. ARCS will use cookies to record how many visitors have clicked on an advertisement and to record which advertisements you have seen so you don’t see the same one repeatedly.

  • Analytics
    To provide our products and services, we use cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of our products. This includes cookies from ARCS and from third-party analytics providers.

  • Performance check
    ARCS use cookies for load balancing to ensure that websites remain up and running.

Some of the cookies we commonly use are listed below. This list is not exhaustive, but it is intended to illustrate the main reasons we typically set cookies. In addition to the cookies ARCS sets when visit websites is visited, third parties may also set cookies when you visit ARCS sites. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content or ads from third parties, such as videos, news content or ads delivered by other ad networks. Because your browser connects to those third parties' web servers to retrieve that content, those third parties can set or read their own cookies on your device and may collect information about your online activities across websites or online services.

Most web browsers automatically accept cookies and provide controls that allow you to block or delete them. Instructions for blocking or deleting cookies in browsers may be available in each browser's help documentation.

Certain products and services of ARCS depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those services, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.

ARCS web pages may contain electronic images known as web beacons that we use to help deliver cookies on our websites, count users who have visited those websites and deliver co-branded products. In our promotional email messages or newsletters we may use web beacons to determine whether you open and act on them.

In addition to placing web beacons on our own websites, we sometimes work with other companies to place our web beacons on their websites or in their advertisements. This helps us develop statistics on how often clicking on an advertisement on ARCS website results in a purchase or other action on the advertiser's website.

Finally, web beacons technologies enable the analytics providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites or other products. However, we prohibit these analytics providers from using web beacons on our sites to collect or access information that directly identifies you (such as your name or email address). But you can opt out of data collection by visiting their respective site links.

ARCS products and services are intended for use by organizations and are administered to you by your organization. Your use of ARCS products and services may be subject to your organizational policies, if any. ARCS is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

In the case of cross-border deliveries or services the customer shall bear any customs dues, fees or other charges incurred. The customer shall handle statutory or governmental procedures in connection with cross-border deliveries or services on their own responsibility since nothing to the contrary shall have been explicitly agreed.

When you create your own account with ARCS, you can sign into ARCS products and services.

  • Creating ARCS account
    While creating an ARCS account, you will be asked for certain personal data. A unique ID number to identify your account and associated information is assigned. While some products, such as those involving payment, require a real name, you can sign into. Use of some ARCS products and services may not require this detail.
  • Signing in.
    With each ARCS account sign-in, we create a record of your sign-in, which includes the date and time, information about the product you signed into, your sign-in name, the unique number assigned to your account, a unique identifier assigned to your device, your IP address, and your operating system and browser version. When you sign-in into account, you will stay signed in until you sign out. When you are signed in, some products will display your name or username and your profile photo (if you have added one to your profile) as part of your use of ARCS products and services.
  • Access to third-party products
    If you sign into a third-party product with your ARCS account, you will be asked to consent to share the account data required by that product. If you have consented to share your profile data, the third party may display your name or username and your profile photo (if you have added one to your profile) when you are signed in to that third-party product. You should carefully review the privacy statement for each product you sign into and each merchant you purchase from to determine how it will use the data it collects.

ARCS retain personal data for as long as necessary to provide the products and services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for data types in the context of different products, actual retention periods can vary significantly. This includes such things as maintaining and improving the performance of those products and services, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most data retention periods. It can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.

When an ARCS products and services collects age, it will either block users under 13 or will ask them to provide consent from a parent or guardian before they can use it. We will not knowingly ask children under 13 to provide more data than is necessary to provide the products and services.

Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children's personal data.

ARCS offer beta or other free-of-charge products and services ("Trial") to enable you to evaluate them while providing feedback, including performance and usage data, to ARCS. As a result, Trial can automatically collect additional data, provide fewer controls, and otherwise employ different privacy and security measures than those typically present in our products and services. If you participate in Trial, we may contact you about your feedback or your interest in continuing to use the product after general release.

We will update this privacy statement when necessary to reflect customer feedback and changes in our products and services. If there are material changes to the statement or in how ARCS will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification.
We encourage you to periodically review this privacy statement to learn how ARCS is protecting your information.

If you have a technical or support question, please visit link and learn more about ARCS Support offerings. If you have a privacy concern, feedback, or a question for ARCS, please contact us by using our Web Form. We will respond to you as early as possible. Your data protection is our priority.

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